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User Voice builds the structures that enable productive collaboration between service users and service providers.


 We are able to do this because our work is led and delivered by ex-offenders. This gives us the special ability to gain the trust of, access to, and insight from people within the criminal justice system.


User Voice works to accomplish these goals through three distinct areas.


  • User Voice Councils, which provide a platform for service users to have a voice. They have been developed for use within prisons and in the community for probation, youth offending teams and other related services. Their democratic processes enable voices to be heard and focus on collective challenges and solutions. 


  • User Voice consultations, which are bespoke projects that help service providers and commissioners access, hear and act upon the insight of their users. These include research and specifically designed workshops and have ranged from working with drug users on recovery services to engaging with excluded and vulnerable young people on the future of social work.


  • User Voice peers support, sometimes, through the gate, which provides support for people in the community or those who are leaving custody; one-to-one sessions and peer-led groups give practical help and inspiration. Our supporters are uniquely placed to promote and ignite real change, as advocates and role models.


Our Meetings take place on the last Friday of each month.